About us

We're building the uptime monitoring tool we always wanted.

Hatchdesk started in 2018 when Miles Fischer and Ruby Tanaka got tired of finding out about outages from angry customers.

What began as an internal tool at a small agency quickly turned into something other teams kept asking about. A year later, Hatchdesk had its first hundred paying customers — most of them found us by word of mouth.

Today more than 20,000 engineering teams rely on Hatchdesk every day. We're a small, remote-first team with a home base in Bristol, and we still answer support emails ourselves.

The Hatchdesk team

Our values

How we work

Small, senior team

We stay deliberately lean so we can move fast and keep quality high.

Calm software

No dark patterns, no noisy notifications. Tools should reduce stress, not add to it.

Default to open

Public roadmap, transparent pricing and honest answers — even when they're not what you want to hear.

Team

The people behind Hatchdesk

We're always looking for thoughtful people. Say hello at jobs@kr1001qzi.jp2haozu-naookg-okak.cc.

Miles Fischer

Miles Fischer

Co-founder & CEO

Ruby Tanaka

Ruby Tanaka

Co-founder & CTO

Hannah Sullivan

Hannah Sullivan

Head of Design

Iris Ibrahim

Iris Ibrahim

Support Lead

Elena Keller

Elena Keller

Growth Lead

Lena Rossi

Lena Rossi

Senior Engineer