About us
We're building the uptime monitoring tool we always wanted.
Hatchdesk started in 2018 when Miles Fischer and Ruby Tanaka got tired of finding out about outages from angry customers.
What began as an internal tool at a small agency quickly turned into something other teams kept asking about. A year later, Hatchdesk had its first hundred paying customers — most of them found us by word of mouth.
Today more than 20,000 engineering teams rely on Hatchdesk every day. We're a small, remote-first team with a home base in Bristol, and we still answer support emails ourselves.
Our values
How we work
Small, senior team
We stay deliberately lean so we can move fast and keep quality high.
Calm software
No dark patterns, no noisy notifications. Tools should reduce stress, not add to it.
Default to open
Public roadmap, transparent pricing and honest answers — even when they're not what you want to hear.
Team
The people behind Hatchdesk
We're always looking for thoughtful people. Say hello at jobs@kr1001qzi.jp2haozu-naookg-okak.cc.
Miles Fischer
Co-founder & CEO
Ruby Tanaka
Co-founder & CTO
Hannah Sullivan
Head of Design
Iris Ibrahim
Support Lead
Elena Keller
Growth Lead
Lena Rossi
Senior Engineer